Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed. It is submitted directly to our banks or Paypal.
Read MoreWe will attached the official receipts with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send your request to www.unme.com.my/question/
Read MoreIf you found that wrong amount has been charged in your order, please contact us via www.unme.com.my/question/ and we will assist you to resolve the problem as soon as possible.
Read MoreUNME accepts all VISA and MASTERCARD, both credit and debit. All your credit card information is protected by means of industry – leading encryption standards. Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
Read MoreYou will be notified via SMS and email within 24 hours upon completion of order confirmation. Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time). Bank reconciliation time only affect payment method via Online Banking and will happen at around 11:30pm to 01:30am depending on your bank. Below are the time of bank’s reconciliation time: MAYBANK (12:00am – 12:30am) CIMBClicks (11:45pm – 12:15am) RHB (12:00am – 12:30am) Hong Leong Bank (11:30pm – 01:00pm) Public Bank…
Read MoreWe support the following payment options at UNME ONLINE STORE: Credit/Debit Card/Online Banking/Paypal For more details on each payment method, please click here to know more.
Read MoreShipping rates are calculated based on weight, dimensions, origin, and destination. We do offer FREE SHIPPING for some specific items. Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary Box. For oversea customers, you may email us at ipoh@unme.com.my or kl@unme.com.my in order to get the shipping rates for the items that you have chosen.
Read MoreIf you are unable to track your package on the order tracking page, please contact us at https://www.unme.com.my/question/ with your oder number and the item’s details. We will assist you to resolve the issue with immediate action.
Read MoreYou can track your order online 24 hours/7 days by following these steps: Go to www.unme.com.my/order-tracking/ or click My Account > Order Tracking Enter your order number and email address Press “Track” to process Then you can view the order status as below:
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